F. A. Q.
Joshua's Jewelry wants to answer all your questions. This page lists the most commonly asked questions. If you do not find an answer to your question on this page, feel free to email us.
Please Note: Our FAQs changes frequently, we are not responsible for information that has not been updated.
If you have any questions which you are concerned with, feel free to email us at any time. We usually reply to all emails within 24-48 hours.
If my shipping address is different from my billing is that okay?
If you will not be home to sign for your order, Joshua's Jewelry can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address. Please call your financial institution and give them the alternate shipping location, this way there will be no order delays.
Can you customize a product?
We can make a customized jewelry; we have a jewelry designer on our staff. We manufacture all items listed on our site. We can upgrade the diamond for a smaller size or bigger or even change the setting. Please Call or email us for more info.
Why are your prices lower then any other website or a local jewelry store?
As direct diamond importers and jewelry manufacturers, Joshua's Jewelry pass the savings directly to you. You benefit with lower prices due to our volume and by having your jewelry created from start to finish by one company.
What is your return policy?
Your satisfaction is our number one priority. If you are not happy with your selection for any reason, you have 30 days to receive to return the product. Please read the terms and conditions for more information regarding returns, certain items, and Special Orders.
Do you offer financing?
At Joshua's Jewelry you have the option to pay with our Lay-Away Program. Our Lay-Away program allows you to pay one-third of your purchase price, and you could pay the rest within 6 weeks. If the price goes up, we will honor the price that you paid for. The Lay-Away program is easy & simple way to save your favorite item and pay for it within 6 weeks. We can extend your layaway plan if you are in financial hardship or if other unforeseen circumstances occurs; We are here for you... To place an order using our Lay-Away Plan just choose the option during the checkout process.
Do you charge sales tax?
Joshua's Jewelry charges 9.0% sales tax only in the State of California.
How do you ship my merchandise?
We use USPS/UPS/FedEx, and all of our packages are insured as well as tracked.